Last updated: April 23, 2018
We work hard to earn and keep your trust, therefore your privacy is our top most focus.
We collect information during registration, use of the services site, communicating with site members, admin, using content, content upload to our site. We also receive information about your IP address, cookies and pages you visited. Such information are collected to provide best service, research, and overall product experience.
We will always obtain your prior specific consent before we share or disclose your personally identifiable information to any partner, and user. We are also accountable to disclose user information and the contents of the Accounts to the local law enforcement authorities under specifically defined circumstances. In case Explara service gets merged or acquired, we will be informing on the website about such developments.
In case your profile is public, or your details are in public domain in our site, you will receive unsolicited messages from users in Explara.com and from external sources.
When you have opted for receiving related information, we will use your information to show you relevant advertisements, contents, events from us and our partners. Access to your name, email address and private details is restricted to our employees who need to know such information in connection with our services and are bound by confidentiality obligations.
The General Data Protection Regulation [GDPR]
When an event organiser creates account on Explara in order to use the platform, Explara becomes the data controller of the data that is provided by the event organiser as part of the account opening process.
"If a consumer provides personal details during the course of creating an account then in that case, Explara becomes the data controller of the data provided by the consumer to Explara. Explara would also be the controller of those data or details provided by the consumer or the event organiser for the usage of other services offered by Explara"
"Explara provides various services to the consumer on behalf of the organiser such as issuing E-ticket for an event, sending emails to the consumer on behalf of the organiser, processing online and offline payments, event marketing reports that analyze the effectiveness of various sales channel".
"With this, it is evident that Explara during the course of its service offering whether on behalf of the event organiser or directly to the consumer, Explara may be both Controller as well as Processor."
"Explara as a data controller of the event organiser's data allows the organiser to remove the data of the Consumer from the dashboard of the event. This can be accomplished by removing the event from the dashboard. In such cases, the event organiser will not be able to see the data. Organisers can also delete their non financial data of an event. In such cases, the personal data of the organiser will be removed and at the same time, the personal data of the consumer will be anonymized. But in any case, the financial data of the attendee remains with the system for quite sometime to fight chargeback or any other financial dispute with the regulatory agencies or bank." In case any of the attendee or the consumer wants Explara to remove the personal data from the system, a delete request mail can be sent to email@example.com for further action.
"Email is an important part of event ticketing and as part of solution offering, Explara provides options for event organisers to send emails to event attendees. It is up to the event organiser to use this feature for event marketing purpose. In event of this, the event organiser has to comply with the opt-in consent. Since Explara is just the solution provider, it doesn't send any mail for or on-behalf of the organiser."
When you visit Explara.com, we receive the Internet protocol (IP) address of your computer, operating system information, browser information and name of your ISP. This information is used to improve our service offerings, we are also legally accountable to pass the same information to legal authorities when requested. We also advanced web analytics, which provides information such as the URL of the site from which you came and the site to which you are going.
We adopt appropriate data collection, storage and processing practices and security measures, as well as physical security measures to protect against unauthorized access, alteration, disclosure or destruction of your Personal Information, username, password, transaction information and data stored in your Account.
Our employees also sign confidentiality agreements to use your data for product enhancement, bug fixes and for services only.
A cookie is a small text file which is automatically saved on your computer when you visit our website and is used to help track activity across a website.
These cookies are strictly necessary to provide you essential services that we serves with .explara.com and related partner’s whitelabel domains. Because these cookies are necessary, you can not refuse them. You may block or delete them by changing your browser settings.
We use Google Analytics & Third party tools to help provide anonymous web analytics for our website.
If you have any concerns about cookies, or want to remove cookies from your computer, please visit All About Cookies which explains how to do this.
Our policies and procedures are under continual review. We may, from time to time, update our cookies policy. Any such changes will be posted on this page.
If you contact us via a form on our website your personal information will only be used for us to contact you. No personal data you send us will be disclosed to a third party without your permission. If you wish us to remove any personal details we hold about you, please email us at firstname.lastname@example.org.